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FAQ's

If you can't find the answer to your question here then please get in touch and we will do our best to help.

App  

How do I download the Shot2go app?

Search ‘Shot2go’ on iTunes or visit www.appstore.com/shot2go

Is the Shot2go app free to download?

Yes!

I’m confused, what does the app do?

Makes real postcards, magnets or stickers using your photos. We’ll print and mail them…anywhere!

Will the Shot2go app ever be available on Android?

Watch this space…

Can I order the postcards/stickers/magnets online?

No sorry. You can only get them using the Shot2go app on your iPhone or iPad.

How long will my order take to arrive?

  • UK 2-3 days
  • Europe 4-6 days
  • Rest of world 6-8 days

How will my order be delivered?

Your postie will pop it through the letterbox!

How much is delivery?

Free…anywhere in the world!

Where in the world can I send them?

Anywhere! Absolutely free…

Will the recipient know who has sent the postcard/sticker/magnet?

We don’t include your name anywhere automatically. There’s no option to add it (or a message) on the stickers or magnets. With the postcards, it’s up to you what you write.

My order hasn’t arrived yet, what should I do?

Oh no! Drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and we’ll investigate.

I’m not happy with my order, what should I do?

We stand behind the quality of our products so if for any reason you’re not delighted with them, let us know at This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll sort it.

What will you do with my photos?

We only keep your photos for 28 days, then we delete them.

What can you do with my details?

Don’t worry, we don’t store credit card details and we won’t pass on your email to anyone else. Legal

How big are the magnets?

95x95mm

How big are the stickers?

95x95mm

Where do I enter my promo code?

In ‘additional details’, before entering your card details. Remember, promo codes are case sensitive and can only be used once.

How can I contact you?

contact

Have you received my order?

We’ll send you an email with your order number as soon as we receive it. If you haven’t got one, get in touch at This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll do some detective work!

Can I change my mind after I place an order?

No, sorry.

Shop  

When will I get my order?

    • UK – order by 11 am for same working day despatch
    • Europe – up to 6 working days
    • Rest of world – up to 9 working days

Who will deliver my order?

Your order will be delivered by Royal Mail, second class; and occasionally by courier for a big order in the UK.

How much is delivery?

Delivery is FREE in the UK or £20 for International orders.

Can I track my order?

We’ll email you when your order has been shipped but you won’t be able to track it with Royal Mail.

My order is late, what should I do?

Sometimes things do go wrong and if your order hasn’t arrived within 4 working days, let us know at This email address is being protected from spambots. You need JavaScript enabled to view it.

How easy are your products to use?

Very easy! They all come with simple instructions on the packaging.

I want my order to go to another address, is this possible?

Yes, no problem. Just enter it under ‘delivery address’.

What payment methods do you accept?

We accept all major credit and debit cards. We don’t take American Express or PayPal at the moment.

I’m not happy with my order, what should I do?

We stand behind the quality of our products so if for any reason you’re not delighted with them, let us know at This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll sort it.

I saw an item online the other day and now it’s disappeared - why?

We only hold limited stock so when it’s gone, it’s gone!

Can I order your products in bulk?

Yes you can. For more information head to our Trade FAQ’s.

Can I buy your products elsewhere?

You can find them on the high street or from other online retailers.

How can I contact you?

The best way to contact us is by email on This email address is being protected from spambots. You need JavaScript enabled to view it. or you could give us a call during office hours on 01539 730005, we’re a friendly team!

Can I see my order history?

We don’t offer this on the website yet but your email confirmation will show everything you’ve ordered.

I’m not in the UK – can I still order from you?

Of course! You can order online and we also supply to retailers all over the world.

Trade  

Do you sell to trade customers?

Definitely! Register as a trade customer to see what we can offer. Trade Login

How do I register as a trade customer?

Follow the instructions on the login page, then you can sign in with your user name and password to access our trade store.

How much is delivery?

Delivery is FREE for orders over £250 (excluding VAT), otherwise it’s £15 in the UK. International Delivery is £100, or do contact us before placing your order if you would prefer to arrange your own international delivery.

Who will deliver my order?

A courier, so a signature will be needed. Large orders may be delivered on pallets.

How long will my order take to arrive?

  • UK – up to 4 working days
  • Europe – up to 6 working days
  • Rest of world – up to 9 working days

Can I track my order?

We’ll email you when your order has been shipped – let us know if it hasn’t arrived by the following day and we will track it for you.

What is the minimum order quantity?

Just one box!

Can you send me a catalogue?

We’re saving trees – everything’s online!

I’m in Australia, where can I buy your products?

Contact Shot2go Australia via www.shot2go.com.au

I’m in South Africa, where can I buy your products?

Contact Magnetic Gift Creations on 011 4405731 or 011 4405830

I saw an item online the other day and now it’s disappeared - why?

We only hold limited stock so when it’s gone, it’s gone!

How easy are your products to use?

Very easy! They all come with simple instructions on the packaging.

Do you sell products without packaging? I have a Santa’s Grotto.

Yes! Get in touch at This email address is being protected from spambots. You need JavaScript enabled to view it.

I’m from a large retail company, who do I need to speak to?

As the UK market leader for photo gifts, we’d love to hear from you! Email This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on 01539 730005.

I’m interested in distributing your products, who do I need to speak to?

As the UK market leader for photo gifts, we’d love to hear from you! Email This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on 01539 730005.